A key part of PCC’s mission is working to make primary care more responsive to patients’ needs and preferences. This webinar will feature two major efforts to systematically gather the perspectives of patients in primary care: Community Catalyst’s November 2019 report, “In Their Words: Consumers’ Vision for a Person-Centered Primary Care System”, based on nine focus groups in four states; and regular surveys of patients and clinicians by the Larry A. Green Center and PCC during the COVID-19 pandemic. The webinar will consider what patients are looking for overall, with a lens on those who are most vulnerable, including patients facing racial and economic disparities. Through brief presentations of the data and a moderated discussion, panelists will consider what primary care is doing well and where practice and policy changes are needed. They will also highlight how the pandemic is shaping interactions between primary care clinicians and patients and what may be on the horizon.